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General Statement

Thank you for interest in the Clone Decoys product line. Our products are designed and manufactured to be of the highest quality and we will work to ensure the satisfaction of the customer. We continuously strive to improve our products and come up with new ones to meet the changing needs of the hard-core waterfowl hunter. In the unlikely event a part is defective, and was not subjected to abuse, Clone Decoys will repair or replace, at our sole discretion, the defective part. We want you to be happy with your purchase.

Local & State Laws

Customer is responsible for checking local and state laws regarding the legality of a motion decoy. No refunds will be issued for products sold in areas where motion decoys are illegal.

Pricing and Specifications

• Merchandise prices and specifications are subject to change without notice.
Options for Placing an Order On this website at www.clonedecoys.com or you may call 970 302 4367 to place an order by phone.

Payment Types

• We accept all major credit cards or personal checks drawn on a U.S. financial institution. Orders paid via check will not be released to ship until the check clears and funds are available to Clone Decoys.

Return Policy

All sales are final. Clone Decoys will pay return shipping charges for merchandise that was incorrectly fulfilled only.

Backorders

• Clone Decoys will do its best to fulfill backordered items.

Shipping Information and/or Restrictions

• Shipping costs will be calculated based on the destination and size/weight of the order. Shipping is available to the United States and Canada. Other destinations by request.
• Orders will ship within 1-2 business days after receipt of an order. Orders will ship via ground service unless request is made for overnight shipment. Allow 2-3 weeks for delivery.
• For international to destinations other than Canada, please call 970 302 4367 to obtain a rate quote.
• Some products may incur additional shipping charges due to the size and weight of the products.
If the order is refused delivery, the customer will be responsible for any additional shipping charges for redelivery or return to Silent Wings.
Once an order has shipped, a tracking number will be generated and delivered via email.
Sales tax will be charged as appropriate based on the destination.
• Multiple shipments will be processed within 3 working days of order receipt. Allow 2-3 weeks for delivery.

Tracking An Order

Login to your account on the website to get order tracking information.

Privacy Policy

Silent Wings is committed to the protection of your personal information and your privacy. This privacy policy applies to all the products and services on our website, www.silentwingsllc.com , where we collect information on the website or via e-mail. We strongly encourage you to read this policy carefully. If you have any questions, comments, or concerns, please feel free to call us at 970 302 4367 to discuss.

Information That We Collect

When you visit this website and in order for us to provide you with the products or services you may have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our website. When this happens you will be asked for your name, shipping and billing addresses, your email address, and your credit card number or other payment-related information. Our web servers track various technical details about your visit, such as your computer’s IP address and which pages you visited, however that information does not typically contain any personally identifiable information about you.

How Your Information Is Shared

Silent Wings will not sell any of your personal information. However, in order to operate this website and in order to provide you with the products and services you may have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, sending you catalogs, conducting surveys and sending you emails or other marketing notifications information. We have agreements with these service providers that they will protect your privacy in accordance with our standard privacy policy. Some of those organizations may have their own privacy policies which may give you additional protections, so you are encouraged to read those statements when presented to you.
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

Use of Cookies

A cookie is a block of text placed in a file on the user’s hard drive by a website you’ve visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as an online registration. Clone Decoys uses cookies to observe our visitors’ navigation throughout the site to identify ways to improve the shopping experience.
Clone Decoys also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user’s shopping cart and other information. The shopping cart cookie is saved for a designated period of time in case the users’ session expires or they return to complete a purchase within that time frame. We do not link cookies to Personally Identifiable Information.

Security

Once we receive your transmission, we take all reasonable measures to identify and prevent unauthorized access to our systems and disclosure of your personal information. We also restrict access to your personal information to only those persons who need to know the information in order to perform the services we offer. Your personal information may be stored on computers systems maintained by an agent or service provider of our company, each of which will be bound by agreement to protect the confidentiality of your personal information.

Data Integrity

We only store and process your information for the purpose we collected such information or as otherwise described in these policies. We take reasonable steps to verify the information we collect is complete and accurate, but our ability to maintain the accuracy and completeness of such information is dependent on the website users providing updated and corrected information to us as necessary. We review our information use practices as necessary in order to improve the services we offer.

Secure Ordering Process

Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). This website uses SSL to communicate with secure web browsers. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Don’t worry if your browser is secure or not – if it is unsecure, you will not be able to purchase from this website.

Once you have completed your web order on our website, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems that store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a “need to know” basis, controlled by password protected systems, and monitored for abuse.

If you are still unsure of giving your credit card over the Internet, please feel free to call us. For telephone ordering assistance, please call 970 302 4367.
Children

In accordance with federal law, we do not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our website, however, you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child’s information, we will immediately undertake to delete that data from our records.

Changes in our Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our home page.

Acceptance of Privacy Policy

By using this website, you acknowledge acceptance of our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website. Your continued use of this site following posting of changes to these terms will mean you accept those changes.

Not Just Motion. Real Motion. Have A Question? Check Out Our FAQ's Page Or Email Us At sales@clonedecoys.com

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